Payment Policy

Last Updated: September 25, 2026

At Zen Kimono, we strive to provide a secure, seamless shopping experience. Below are the details of our accepted payment methods and policies.

1. Accepted Payment Methods

We accept the following payment methods through Shopify Payments:

• Credit and debit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
• Digital wallets: Apple Pay, Shop Pay, Google Pay
• PayPal

2. Payment Security

Your security is our priority. All payments are processed securely via Shopify Payments, which protects your personal and payment information with SSL (Secure Sockets Layer) encryption. We do not store credit card details on our servers, and we take proactive measures to prevent fraud and unauthorized transactions.

3. Payment Authorization

When you place an order, your payment method is authorized and charged at checkout. If an item cannot be shipped, we cancel it and refund you in full to your original payment method.

4. Payment Confirmation

After your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email within 24 hours, please contact us for assistance.

5. Currency

All transactions are processed in the currency selected at checkout. Supported currencies include USD (United States Dollar), EUR (Euro), GBP (British Pound), and others, depending on your region. Any currency conversion fees are set by your card issuer or payment provider.

6. Taxes and Fees

Any applicable sales tax, VAT or other taxes are calculated and shown at checkout before you pay. Shipping or handling fees, if any, are also shown during checkout.

7. Failed Payments and Retry

If your payment fails or is declined, you will be notified immediately and can update your payment method to complete the purchase. If payment is not successfully processed, your order will not be shipped.

8. Pre-Orders and Backordered Items

If your order contains pre-order or backordered items, we will tell you the expected ship date and keep you informed of any change to the shipping schedule.

9. Fraud Prevention and Payment Screening

We use fraud detection measures on all transactions. If we identify suspicious activity or need further verification, we will contact you directly, and additional identification may be required before your order is processed.

10. Billing Information

Please make sure the billing address you enter at checkout matches the address associated with your payment method. Inaccurate or incomplete billing information may cause payment failures or delays.

11. Refunds and Disputes

Refunds are issued to the original payment method used for the order. If you believe there was an error with your transaction, or you see an unauthorized charge, please contact us promptly. Refunds are processed as described in our Return and Refund Policy.

12. Updates to This Payment Policy

We may update or modify this Payment Policy at any time. Any changes will be shown on this page with an updated date.

Contact Information

For any questions about payments, please contact us:

• Email: info@zenkimono.com
• Address: 30 N Gould St, Sheridan, WY 82801, USA

By shopping with Zen Kimono, you agree to the terms outlined in this Payment Policy.